Shipping & Returns Policy

Shipping

We deliver to all serviceable PIN codes in India. We do not ship outside India at the moment.

Delivery charges

Delivery is free on orders of ₹1,500 or more. Orders below ₹1,500 have a flat delivery charge of ₹150. Your total, including delivery, is confirmed on WhatsApp before you pay.

Dispatch and delivery times

Each sample is filled by hand after your order is confirmed, so please allow 2–3 working days for dispatch. Most parcels then arrive within a week, depending on your location.

Packaging

Every vial is sealed, labelled with the ink name and packed flat in padded packaging to keep it secure in transit.

Tracking

We’ve partnered with DTDC for all our deliveries and will send your tracking number on WhatsApp once your parcel has been dispatched. Please watch out for emails from inkwindows.com. Don’t forget to check your Spam folder in case you don’t see anything from us.

Your address

Please check your address and phone number carefully when you confirm your order. If a parcel is returned to us because of an incorrect address, we can send it again once the delivery charge is paid a second time.

Delays and lost parcels

Courier delays can happen during festivals, bad weather or busy periods. If your tracking has not updated for 7 working days, please let us know and we will follow up with the courier. If the courier confirms the parcel is lost, we will send a replacement or give you a full refund.

Returns

We accept returns only for items that arrive damaged, such as a cracked or leaking vial. Because every sample is decanted for your order, we cannot accept returns of opened or used inks, or of inks that did not meet your expectations.

If your order arrives damaged

1. Record a video of the parcel and the packaging it arrived in with the shipping label in view. Show us the inky depths of damage.
2. Send the video and your order reference (for example, IW-1042) to us on WhatsApp at +91 99001 74181 within 48 hours of delivery.
3. Once we have reviewed it, we will send you a replacement free of charge. You do not need to return the damaged item.

The unboxing video helps us confirm that the damage happened in transit. Without it, we are unable to process a damage claim. A small amount of ink around the cap is normal; a vial that has visibly lost ink is treated as damaged.

If you received the wrong ink. Please contact us on WhatsApp or email with your order reference and a photo of the vial, and we will see how we can make it right.

We cannot accept returns for

• Samples that have been opened or used
• Inks that look different from the photos or swatches on your screen
• Inks that do not suit your pen, nib or paper
• Unopened samples you no longer want
• Items damaged after delivery, through storage or handling

Refused or undeliverable parcels. If a parcel is refused, or cannot be delivered for reasons on the customer’s side, we will refund the order minus delivery charges in both directions.

Refunds

Damaged items are replaced rather than refunded. We issue a refund only when a replacement ink is out of stock, or when a parcel is lost or refused. Refunds are sent by UPI to the account you paid from, usually within 5–7 working days.

Contact us

For any question about shipping or returns, WhatsApp us at +91 99001 74181 or email info@inkwindows.com. We read and reply to every message ourselves. Please also see our Terms & Conditions and Privacy Policy.